FAQ

You may request medical records through the Patient Portal or by contacting our office directly. Requests are processed securely and may take a few business days.

To ensure you receive the most thorough care, all consultations take place during your scheduled initial appointments. This allows for a comprehensive assessment and a tailored treatment plan. We currently do not offer phone consultations prior to scheduling.

We begin with an initial consultation period to ensure we are the right fit for your needs.

• Adults: At least two visits within your first 30 days.
• Children/Adolescents: At least three visits within the first 30 days.

Please note that medication is not prescribed until this consultation process is complete, regardless of past prescriptions.

If a different path is better for you, we are happy to provide referrals to ensure you get the support you need.

Appointment lengths vary based on visit type and typically range from 30 to 60 minutes.

Yes! Please contact our office for current availability.

To comply with state licensing rules, we only see patients who are physically located in California during their visit (both in-person and telehealth).

If you need to cancel or reschedule, please provide at least 48 hours' notice.

Refills are typically handled during scheduled appointments. For requests between visits, please allow 48 business hours.

*Urgent after-hours refills through our on-call provider incur a $150 fee.

We provide both medication management and therapy to ensure comprehensive care.

Yes! We offer Transcranial Magnetic Stimulation (TMS).

Please reach out to discuss if this is the right fit for your wellness journey.

Please complete your forms via the Patient Portal and upload your ID and insurance card prior to your visit.

We are in-network with:

Aetna, Cigna, ComPsych, CSULA, HMC Healthworks, Lyra, and UCSHIP.

*Coverage varies by individual plan.

We provide courtesy out-of-network billing. Payment is due at the time of service.

We do not offer a sliding scale at this time. We provide transparent billing to help you plan accordingly.

Our Locations

We’re proud to serve you across three different offices. Here is everything you need to know about reaching us:

Scheduling through the athenaPatient app is the quickest way to find a time that works for you. Just follow these easy steps:

1. Launch the App: Open the athenaPatient app on your device.
2. Find the Calendar: Tap the calendar icon in the lower-right corner.
3. Select Your Name: Choose the patient you are scheduling for.
4. Choose Your Visit Type: Select your Specialty and Reason for Visit from the drop-down menus, then tap "Show Appointments."
5. Pick Your Provider: Choose your provider's name to see their available dates and tap to select one.
6. Select Your Time: Pick the time slot that fits your schedule.
7. Add a Note: Review the details and add a brief note about what you'd like to discuss.
8. Confirm: Once everything looks right, tap "Schedule Appointment"—and you're all set!