Message for Established Patients
April 2, 2020
Update: To do our part in the community effort to stem the tide of COVID-19, we will continue telehealth visits for the great majority of our patients until June 1, 2020.
In addition, in order to continue our focus on taking care of our existing patients during this difficult time, we will be extending the deferral of new patients inquires until after April 15, 2020, at which time we will reassess our capacity.
March 16, 2020
Update: We are temporarily suspending our late cancellation/no show fee until further notice in light of developments related to COVID-19. If you are unable to attend your upcoming appointment, please do not hesitate to reach out to our office so that we may assist you with converting your appointment to a telehealth visit or rescheduling you to a more convenient time.
We will also be deferring all new patient inquiries that we receive until at least March 31, 2020, so that we may focus our attention on our already established patients.
March 13, 2020
Dear Adelpha Psychiatric Group Patients,
Given the ongoing developments related to COVID-19, we understand that the uncertainty and lack of control this situation presents can heighten anxiety. Our doctors and staff are committed to helping the Adelpha community navigate this difficult period.
To this end, we are taking the following steps to limit the risk of disruption to care while maximizing the safety of our patients who may be experiencing barriers to care related to COVID-19.
First, we will be offering telemedicine services as an alternative to our normal face-to-face appointments through April 15, 2020, at which time we will re-evaluate the situation. While we truly believe the best mental health care is delivered in person, this is a service we want to encourage if you are feeling sick, are a person at higher risk of serious illness from COVID-19 (i.e., an older adult and/or a person with serious chronic medical conditions like heart disease, diabetes, or lung disease), in self-quarantine due to exposure to another person infected with COVID-19, or dealing with any other COVID-19 related issues.
As the majority of our active patients utilize an insurance plan for which we are in-network, we have been in direct communication with each of these companies, including Aetna, ComPsych and HMC Healthworks to help clarify any concerns about billing. We have been informed by both Aetna and ComPsych that telemedicine services should be covered as your standard face-to-face appointments currently are; however, please contact our office to verify coverage, as this may vary according to specific plan details. Unfortunately, HMC Healthworks currently does not offer telemedicine coverage. If you are a patient requiring telemedicine services who has HMC Healthworks or an insurance provider for whom we are not in-network, please call our office to discuss your options.
Second, for patients able to attend their appointments in person, we would like to offer the following alternatives to our typical check-in process.
- If you prefer to wait in your car or outside our waiting room during high traffic periods, please check in with our office staff and let them know so we can call your cell to let you know when your doctor is ready for your visit.
- If you are coming during after-office hours when administrative staff are not present, please utilize the notifier to inform your doctor you have arrived, and your doctor will call your cell when they are available.
Third, we also want to highlight that, while we have always strove to provide a calm, clean and welcoming environment in our offices, we are increasing our standard cleaning efforts to ensure all doorknobs and highly trafficked surfaces will be cleaned regularly throughout the day. For your comfort and safety, we have also distributed additional hand sanitizer to each office space as well as to waiting room spaces.
Fourth, if at any point you are unsure if you should keep your appointment, convert your appointment to a telemedicine appointment, or reschedule your appointment, please do not hesitate to call our office for guidance.
Lastly, we wanted to send a reminder of the current CDC guidelines for actions that you can take now to help prevent the spread of this virus and keep our community safe and healthy:
Stay home if you are sick, except to get medical care.
Clean your hands often. Wash with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing or sneezing. If soap and water are not available, hand sanitizer that contains at least 60% alcohol can be used. Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact. Avoid close contact with people who are sick. Put distance between yourself and other people. This is especially important for people who are at higher risk of getting very sick.
Cover coughs and sneezes. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash.
Wear a facemask if you are sick. You should wear a facemask when you are around other people and before you enter a healthcare provider’s office. If you are not able to wear a facemask, then you should do your best to cover your coughs and sneezes. If you are not sick, you do not need to wear a facemask unless you are caring for someone who is sick and unable to wear a facemask.
Clean and disinfect. Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them using detergent or soap and water prior to disinfection.
It is a great privilege to provide care to our Adelpha community, and we are determined to maintain the high level of care for which our practice is known, even under these challenging circumstances. We are truly grateful for your ongoing trust.
The Entire Adelpha Team